Subscriptions & Refunds

1. The short version

My Dog Rules Premium is a subscription service provided by Estate Wise Limited (Company No. 9374111). Premium starts with a 7-day free trial; your card is charged automatically when the trial ends unless you cancel first. You can cancel any time and keep access until the end of the period you've paid for. We don't generally refund for a change of mind — but if something on our side goes wrong, the Consumer Guarantees Act 1993 (CGA) has your back, and so do we. Nothing in this policy limits your rights under the CGA or the Fair Trading Act 1986.

In plain English: 7-day free trial, card up front, auto-charges at trial end unless you cancel. Cancel at any time — you keep access until the paid period ends. Change of mind isn't refundable, but genuine service failures and billing errors absolutely are.

2. Plans and pricing

• One plan type — Premium: My Dog Rules is currently subscription-only; there is no free plan. Every subscription starts with the 7-day free trial (section 3), so you can try before you pay. If we introduce a free tier in the future, it will involve no billing, and nothing in this policy will apply to it.

• Premium monthly: NZ$3.99 per month, billed in advance.

• Premium annual: NZ$39.99 per year, billed in advance.

• Promotions: Promotions and special offers may be made from time to time that provide a discount on the subscription prices.

• GST: all prices are in New Zealand dollars and include GST. Invoices itemise GST as required.

• Payments: processed securely by Stripe on its hosted checkout — your card details never touch our servers.

3. The free trial — read this bit

We'd rather over-explain the trial than have you surprised by a charge:

• 7 days, card up front: the trial requires a payment card when you start it.

• Auto-charge at trial end: when the 7 days end, your card is charged automatically for the plan you selected — unless you cancel before the trial ends. The exact end date and the amount you'll be charged are shown clearly before you confirm the trial.

• Cancelling during the trial: cancel any time before the trial ends — in your account's subscription settings — and you won't be charged anything at all. You keep Premium access for the remainder of the trial.

• One trial per person, ever: each user is entitled to one free trial only. This is enforced when you check out, so a second trial simply won't start — you'd go straight to a paid plan.

• Switching plans during the trial: if you switch plans during your free trial, the new plan and price apply immediately. You still won't be billed until your trial ends — at the new plan's price.

4. Auto-renewal and plan changes

• Subscriptions renew automatically at the end of each billing period — monthly plans monthly, annual plans yearly — until you cancel.

• You can switch between monthly and annual at any time, right in the app — your card on file is reused, so there's nothing to re-enter.

• Moving to a higher-priced plan takes effect immediately and is prorated: you're credited for the part of the current period you've already paid for. We show you the exact amount due before you confirm.

• Moving to a lower-priced plan takes effect at the end of your current billing period — you keep the plan you've paid for until then, and nothing is charged at the time you switch. We'll show the date it changes, and you can call the change off any time before it happens.

• If we increase your plan's price, we'll give you at least 30 days' notice before it applies to you, and you can cancel before it takes effect.

5. Cancelling your subscription

• Cancel any time from your account's subscription settings — it takes two taps, right in the app, with one confirmation and no retention offers — or by emailing support@mydogrules.co.nz. No phone calls, no hoops, no guilt trips.

• Cancellation takes effect at the end of your current billing period. You keep Premium until then, and you won't be charged again.

• We don't provide pro-rata refunds for the unused part of a billing period when you cancel for a change of mind. (Tip: on the monthly plan you never have more than a month at stake.)

6. Failed payments and account deletion

• Failed payments: if a renewal payment fails, Stripe retries it automatically over the following days. If the retries don't succeed, your subscription lapses and Premium features switch off until payment is sorted. We don't charge failed-payment fees; your bank might, so it's worth updating your card promptly — you can do that from your account's subscription settings.

• Deleting your account: deleting your My Dog Rules account cancels any active subscription at the same time, so you will not be charged after your account is gone. Deletion doesn't refund the current period (the change-of-mind rule in section 5 applies)

7. Your rights under the Consumer Guarantees Act

If you subscribe for personal, domestic, or household use, the CGA guarantees that our services will be:

• Performed with reasonable care and skill;

• Fit for any particular purpose you told us about; and

• Provided within a reasonable time and, where no price is fixed, for a reasonable price.

If we fail to meet a guarantee, you can require us to put it right within a reasonable time. If we can't or don't, or the failure is of a substantial character (for example, a prolonged outage that makes Premium effectively unusable), you can cancel and obtain a refund for the affected services, and you may have rights to compensation for reasonably foreseeable loss. These rights sit above everything else in this policy and cannot be excluded, restricted, or modified for consumers — and we don't try to. The "no change-of-mind refunds" rule in section 5 never overrides a CGA remedy. If you use the Service in trade, the CGA is excluded as set out in our Terms & Conditions.

One honest note: the CGA guarantees how we perform our service — building and running My Dog Rules with reasonable care and skill. Because dog access rules are made and changed by councils, an individual rule being out of date is not automatically a breach of the service guarantee; what matters is whether we've operated the Service with reasonable care and skill overall. Our Terms and Disclaimer explain why official signage always prevails.

8. When we will refund you

We will refund you — promptly and without fuss — in these situations:

• Billing errors: if we charge you the wrong amount, charge you twice, charge you after you've cancelled or deleted your account, or charge you after a trial you cancelled in time, we'll refund the error in full.

• CGA failures: as section 7 describes.

• Extended outages: if Premium features are substantially unavailable for a prolonged period due to a fault on our side, we'll refund or credit the affected portion of your subscription.

• Material adverse changes: if we materially reduce what Premium includes, or increase your price, and you cancel because of it, we'll refund the unused portion of any prepaid period.

• Discontinuation: if we discontinue Premium entirely, we'll refund the unused portion of any prepaid subscription.

9. How to request a refund

• Email support@mydogrules.co.nz with the email address on your account, the date and amount of the charge, and a short description of the issue.

• We'll acknowledge your request within 2 working days and aim to resolve it within 10 working days.

• Approved refunds go back to your original payment method via Stripe. Once processed, banks typically take 5–10 working days to show the credit.

10. Billing disputes and chargebacks

If you see a charge you don't recognise or don't agree with, please contact us before raising a chargeback with your bank — we can almost always resolve it faster, and a genuine error will be refunded in full without argument. If a chargeback is raised for a charge that was valid under this policy, we may suspend the associated account while it's resolved. Nothing in this section limits your right to pursue a chargeback or any remedy available to you by law.

11. Statutory rights

This policy adds to, and does not replace, your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and any other applicable law. If anything in this policy is inconsistent with those rights, your statutory rights win.

How to contact us

Questions, feedback, or a wagging complaint? We would genuinely like to hear from you.

• Company: Estate Wise Limited (Company No. 9374111), trading as My Dog Rules

• Email: support@mydogrules.co.nz

• Phone: +64 21 205 6078

• Address: 123 Grovenor Drive, Orewa, Auckland, New Zealand