Terms & Conditions

1. Welcome

Kia ora, and welcome to My Dog Rules. My Dog Rules helps New Zealand dog owners find out where their dogs can go, what the rules are when they get there, and what to watch out for along the way - plus useful features for owners and their dogs like where to find nearby dog related services like vets, groomers and pet stores, information on dog behaviour & nutrition, and common hazards plus a helpful guide if your dog goes missing.

My Dog Rules is owned and operated by Estate Wise Limited (Company No. 9374111), a New Zealand company ("we", "us", "our"). "The Service" means the My Dog Rules website and web application at mydogrules.co.nz, together with all content, features, and tools we make available through it, including when installed to your device as a progressive web app.

These Terms & Conditions ("Terms") are a legal agreement between you and us. They cover everything in one place: what the Service is and how to rely on it, your account and licence, content you contribute, subscriptions, billing and refunds, and the ground rules that keep the Service fair for everyone. One companion document - our Privacy Statement - forms part of these Terms and prevails on privacy matters.

In plain English: This is the contract between you and us - one document, plus our Privacy Statement. Everything you need is here, organised by section.

2. Accepting these Terms

When you create an account, we ask you to tick a box confirming you agree to these Terms and have read the Privacy Statement. That tick, or your continued use of the Service, forms a binding agreement between you and us.

You must be at least 18 years old to create an account and use the Service, and you confirm this when you sign up.

3. What the Service includes

The Service currently includes:

• Dog-access map and rules: an interactive map of parks, beaches, and public places across New Zealand showing dog-access information, with per-location council leash, seasonal, and access rules drawn from council publications, and the national baseline under the Dog Control Act 1996 where no specific rule is recorded;

• Safety information: per-location water and hazard signals, a hazard reference guide, and current hazard warnings (for example toxic algae or poison-control operations);

• Places and listings: dog-friendly venues (vets, cafés, groomers, stores, accommodation), campsites, and links to external directories and websites (for example, for events and public conservation land);

• Reviews and photos: member ratings, tags, comments, and photos of dog spaces (see section 9);

• AI assistants: behaviour and nutrition assistants that answer general questions about living with your dog, with optional spoken playback (see section 7);

• Lost & found tools: a lost-dog action plan, a printable lost-dog poster generator, and a found-a-dog guide (see section 10);

• Resources: a council directory, a dog-club directory, Q&A for common nutrition, behaviour and insurance topics ; and

• Premium subscription: access to the Service's member features by paid subscription, starting with a 14-day free trial (see section 14).

4. Guidance only - the official rules always win

This is the most important section in this document, so we'll be direct: My Dog Rules is an information and guidance service. It is not the law, and it is not a substitute for official council information or on-site signage.

• Councils make the rules, not us. Dog access rules are set by territorial authorities under the Dog Control Act 1996 and their bylaws and policies. We present rule information as sourced from council publications. It is a guide to the rules - it is not the rules themselves. If anything in the Service differs from a council's current bylaw, policy, or on-site signage, the council's version prevails and you must follow it.

• Rules change. Councils amend bylaws, impose seasonal restrictions, and close areas at any time, sometimes with little notice. We take care to keep our data current, but we cannot guarantee it reflects the rules in force at any given moment.

• No rule shown does not mean no rules apply. Where we have no specific rule recorded for a place, we state the council's general rule if available or, where it is not, the national baseline under the Dog Control Act 1996 - general obligations like keeping your dog under control always apply.

• Always check signage. Before letting your dog off the leash, check the physical signs at the location and comply with any direction from council officers or rangers. Fines and prosecutions under the Dog Control Act are enforced against you.

• Hazard and water signals are a guide, not an all-clear. Where our data is limited we deliberately hedge rather than assert that a place is hazard-free or water-free. Absence of a warning is never a guarantee of safety - assess conditions on the day.

• Third-party information may be stale. Venue, campsite, council-contact, and weather details come from third-party sources and may be inaccurate or out of date. Verify before relying on them (for example, phone ahead).

• Boundaries are approximate. Map polygons, zones, and markers are indicative; GPS and mapping data involve inherent approximation.

Nothing in this section, or elsewhere in these Terms, excludes or limits rights you have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 that cannot lawfully be excluded. These provisions define what the Service is and how it should be relied on; they are not an attempt to contract out of consumer law. We don't hide behind fine print: our primary commitment is doing the work to keep the underlying data accurate, sourced, and carefully presented.

In plain English: We give you the best information we can, and we're honest about its limits: councils set the rules, signs on the ground trump the app, and 'no hazard shown' never means 'no hazard exists'.

5. Hazard and safety information

• A guide, never an all-clear. Per-location water and hazard signals, the hazard reference guide, and current-warnings feeds are general information. Where our data is limited, we deliberately hedge rather than assert a place is safe. The absence of a warning is never a guarantee that no hazard exists.

• Not exhaustive, not real-time. Hazards like toxic algae, karaka berries, poison-control operations, and marine toxins change with seasons and conditions. Always follow official advisories (from councils, conservation authorities, and public-health authorities) and on-site warnings, and assess conditions yourself on the day.

• If exposure is suspected, call a vet immediately. Nothing in the Service is a substitute for veterinary care.

6. Your responsibilities as a dog owner

• Comply with the Dog Control Act 1996, your council's bylaws and policies, and all on-site signage - including registration, microchipping, and leashing obligations;

• Keep your dog under control at all times and respect wildlife areas, stock, and other users of shared spaces; and

• Use your own judgement about whether a location, venue, or activity is suitable for you and your dog on the day.

7. AI features

7.1 AI-assisted content

Some content in the Service - including rule summaries, location descriptions, and safety notes - is produced or synthesised with the assistance of artificial intelligence working from source documents such as council publications, and is subject to human review processes. AI-assisted content can contain errors or become out of date. Treat it as helpful guidance, not an authoritative statement of the rules.

7.2 The behaviour and nutrition assistants

• General information only. The AI assistants provide general information about dog behaviour, training, feeding, and nutrition. Their answers are AI-generated, may be incorrect or incomplete, are not tailored to your dog, and you rely on them at your own risk. A notice to this effect appears in the chat itself.

• Not veterinary advice. The assistants do not provide veterinary diagnosis, treatment, or advice. Under the Veterinarians Act 2005 only registered veterinarians may practise veterinary science, and nothing in the Service holds itself out as doing so. For any medical condition, allergy, suspected poisoning, significant diet change, or whenever you're in doubt - see a vet. This matters most for nutrition: wrong feeding advice can genuinely harm an animal, so treat the assistant as a starting point for questions to ask a professional, not a prescription.

• Access rules are answered by the parks page, not the AI. The assistants are designed to decline questions not related to nutrition or behaviour. Do not rely on an AI chat answer for anything with legal consequences.

7.3 Q&A Topics

Our nutrition, behaviour and insurance Q&A content is intended for general information only and does not replace advice from a vet or other professional.

8. Your licence and account

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Service, through its intended interfaces (including as an installed progressive web app), for your own personal, non-commercial use, in accordance with these Terms.

That's a licence to use the Service - not a transfer of ownership. Everything else stays ours or our licensors'.

• One person, one account. Your account is personal to you. Don't share your login credentials, and don't use anyone else's account.

• Households: family members who want to use the Service should create their own accounts and subscriptions. Premium benefits apply only to the subscribed account.

• No commercial pooling: don't share, pool, or resell access to a Premium account (for example, circulating one login among a club or business). If you'd like a team, club, or commercial arrangement, contact us - we'd love to talk.

• Security: don't share your sign-in codes, and tell us promptly at support@mydogrules.co.nz if you suspect unauthorised use of your account.

• Truthfulness: provide accurate account information, including your age attestation at signup.

In plain English: You get a personal key to use the app. The app, its data, and its content remain ours. Use it yourself, don't share your login, contribute good content, and don't harvest or resell what's inside.

9. Your content - reviews and photos

Reviews and photos from real dog owners are the best part of the map. To keep them safe and lawful:

9.1 Your licence to us

You keep ownership of your content. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for example resizing, re-encoding, and stripping embedded metadata from photos), publish, display, moderate, and remove your reviews and photos as part of operating, improving, and promoting the Service. Because reviews are public contributions displayed without your name, this licence survives the deletion of your account - our Privacy Statement explains what's deleted and what's retained, and you can ask us to remove specific contributions at any time.

9.2 Your warranties

Each time you post, you warrant that:

• You took the photo or wrote the content yourself, or otherwise have the right to publish it;

• It is lawful, and doesn't infringe anyone's copyright, privacy, or other rights;

• No identifiable person shown in a photo objects to its publication; and

• It's honest - reviews should reflect your genuine experience of the place.

9.3 Content standards

Don't post content that is unlawful, objectionable, defamatory, harassing, hateful, or sexually explicit; that discloses someone else's personal information without their consent; that is spam or advertising; or that is misleading (including fake or paid-for reviews). Photos should be of the place - not primarily of identifiable people who haven't agreed to appear.

9.4 Hosting, moderation, and takedown

• We host, we don't author: user content doesn't represent our views, and we don't pre-vet review text. Responsibility for user content rests with its author.

• Photo screening: photos are held privately and screened automatically before publication, and are published only after passing.

• Report it: anyone can report a photo via the in-app report control, or any photo or review by emailing support@mydogrules.co.nz. Reports queue for human review - a single report doesn't automatically remove content, which protects contributors from misuse of the report button, but we act promptly on genuine problems.

• Our discretion: we may remove, hide, or decline to publish any content at our discretion, including where we reasonably believe it breaches these standards or the law.

• Illegal content: if we identify content that we reasonably believe is illegal (including objectionable material under the Films, Videos, and Publications Classification Act 1993), we quarantine it immediately so it cannot be viewed, and we preserve it rather than deleting it, so that evidence is available to the authorities. We may report such material to the Department of Internal Affairs or other appropriate New Zealand authorities, and we will not notify the uploader where notice could prejudice an investigation or is not required by law. A deletion request does not defeat this - see our Privacy Statement.

10. Lost & found

• The poster is yours. The lost-dog poster generator assembles a poster from details you choose to include - which may include your phone number and your dog's council tag number. We generate it; you publish it. Once you share a poster, it is public and outside our control.

• Rewards. Any reward you offer on a poster is an offer between you and the finder. We are not a party to it, we don't hold or guarantee reward money, and we have no obligation to enforce it.

• Third-party listing sites. Links to external lost-and-found listing services (and any content you post there) are governed by those sites' own terms.

11. Third-party content, sponsored listings, and links

• Venue and listing details (vets, cafés, groomers, trainers etc - where available includes opening hours, contact details & website) come from third-party sources and the venues themselves. They may be inaccurate or stale. Verify before relying (phone ahead, check the venue's own site).

• Weather overlays are third-party forecast data - useful, not gospel.

• Sponsored listings: if we introduce paid placements by partners, they will be labelled in words (for example "Sponsored" or "Partner") so you can always tell them apart from organic results, and if payment affects ranking or ordering, we will disclose that too. A sponsored label would be a statement about placement, not our endorsement of the venue's quality or suitability.

• User reviews and photos reflect the experiences and opinions of the people who posted them, not our views. We host them; we don't author or endorse them.

• Outbound links: the Service links out to third-party websites - government and council websites, event directories, lost-pet listing services, venue websites, social networks, and others. Those sites aren't ours: we don't control their content, accuracy, or privacy practices, and a link isn't an endorsement. The specific sites we link to may change over time. Anything you do or post there - including publishing a lost-dog listing or sharing a poster to social media - is governed by that site's own terms.

12. Intellectual property and attribution

The Service and everything in it is protected by the Copyright Act 1994, the Trade Marks Act 2002, and other intellectual property laws. Our protected material includes:

• The software, source code, and user interface of the Service;

• Our database compilations - the selection, verification, enrichment, structuring, and arrangement of dog-access rules, locations, boundaries, hazards, venues, and related data;

• Original text, summaries, descriptions, and editorial content, including AI-assisted content we have commissioned, curated, and arranged;

• Our safety-signal methodology and its outputs;

• Graphics, icons, map styling, and visual design; and

• The "My Dog Rules" name, logo, and branding.

12.1 Public source material

Some information is derived from public sources. Council bylaws are excluded from copyright altogether under section 27 of the Copyright Act 1994. Council policy documents (such as a policy on dogs) are copyright works of the council concerned, and council and government geospatial data is published under open licences such as Creative Commons Attribution 4.0 - we use these materials in accordance with their licences, and attribution is set out on our Data Sources page, which names the publishing authority for each dataset and the licences we rely on. Your freedom to obtain any of this material from the original public source is unaffected by these Terms. What these Terms protect is our work: the compiled, enriched, structured, and presented form of that material within the Service.

12.2 Third-party attribution

Map display and place data are supplied by Mapbox, whose place data is derived from OpenStreetMap - © OpenStreetMap contributors, made available under the Open Database Licence (ODbL). Their attribution (the Mapbox wordmark and "© Mapbox © OpenStreetMap") is displayed on every map in the Service as a condition of our licences. Certain behind-the-scenes processing (such as automated content moderation and geocoding) is performed by other providers described in our Privacy Statement; the Service does not display Google-branded place listings. You must not remove, hide, or obscure any attribution, copyright, or trademark notice displayed in the Service.

13. Acceptable use - the ground rules

13.1 Don't take the data

• Don't scrape, crawl, spider, harvest, or bulk-download content or data from the Service, whether manually or with bots, scripts, or automated tools;

• Don't systematically extract or re-use any substantial part of our databases;

• Don't copy, republish, redistribute, sell, licence, or commercially exploit Service content or data - including feeding it into a competing product, dataset, or AI training corpus; and

• Don't access the Service by any means other than the interfaces we intentionally provide.

13.2 Don't break or burden the Service

• Don't interfere with or disrupt the Service, its servers, or networks, or impose an unreasonable load on our infrastructure (we apply rate limits - respect them);

• Don't probe, scan, or test the vulnerability of the Service, or bypass any security, authentication, moderation, rate-limiting, or paywall measure (including the one-trial-per-person control);

• Don't introduce viruses, malware, or other harmful code; and

• Don't reverse engineer, decompile, or disassemble the Service, except to the limited extent New Zealand law expressly permits despite this restriction.

13.3 Don't abuse the AI features

• The AI assistants (and their spoken playback) are for genuine questions about your dog - don't use them in an automated or bulk fashion, for unrelated purposes, or to run up processing costs;

• Don't attempt to manipulate the assistants into producing harmful, unlawful, or off-purpose output, or to extract underlying prompts, source data, or model behaviour; and

• Don't rely on, or attempt to elicit, AI answers about legal access or leash rules - the assistants are designed to defer those questions to the rules panel.

13.4 Don't misuse the platform

• Don't use the Service for any unlawful purpose or in breach of any law, including the Dog Control Act 1996 and council bylaws;

• Don't impersonate anyone or misrepresent an affiliation;

• Don't use the lost & found tools to publish another person's information without their consent, or for any purpose other than genuinely reuniting a dog with its owner; and

• Don't frame, mirror, or embed the Service without our prior written consent.

Ordinary use is exactly what we want - checking rules, sharing a link to a park page with a mate, printing a poster for your own lost dog, or quoting a small snippet with attribution. None of the rules above is aimed at that.

14. Subscriptions, the free trial, and billing

My Dog Rules is a subscription service. A Premium subscription - monthly or annual - is what gives you access to the Service's member features, and it starts with a 14-day free trial so you can make sure it's right for you and your dog before paying anything. If we introduce a free tier in the future, we'll say so clearly in the app, and these Terms will apply to it too.

In plain English: 14-day free trial, card up front, auto-charges at trial end unless you cancel. Cancel at any time - you keep access until the paid period ends. Change of mind isn't refundable, but genuine service failures and billing errors absolutely are.

14.1 Plans and pricing

• One plan type - Premium: My Dog Rules is currently subscription-only; there is no free plan to sign up to. Every subscription starts with the 14-day free trial (section 14.2), so you can try before you pay. If your subscription ends, you keep a limited free view of the app - everything except the spaces map and the AI assistants.

• Premium monthly: NZ$4.99 per month, billed in advance.

• Premium annual: NZ$39.99 per year, billed in advance.

• Promotions: Promotions and special offers may be made from time to time that provide a discount on the subscription prices. Promotional discounts apply on the terms stated with the offer; after a discounted period, the then-current standard price applies.

• GST: all prices are in New Zealand dollars and include GST. Invoices itemise GST as required.

• Payments: processed securely by Stripe on its hosted checkout - your card details never touch our servers.

14.2 The free trial - read this bit

We'd rather over-explain the trial than have you surprised by a charge:

• 14 days, card up front: the trial requires a payment card when you start it.

• Auto-charge at trial end: when the 14 days end, your card is charged automatically for the plan you selected - unless you cancel before the trial ends. The exact end date and the amount you'll be charged are shown clearly before you confirm the trial.

• Cancelling during the trial: cancel any time before the trial ends - in your account's subscription settings - and you won't be charged anything at all. You keep Premium access for the remainder of the trial.

• One trial per person, ever: each user is entitled to one free trial only. This is enforced when you check out, so a second trial simply won't start - you'd go straight to a paid plan.

• Switching plans during the trial: if you switch plans during your free trial, the new plan and price apply immediately. You still won't be billed until your trial ends - at the new plan's price.

• Trial and promotion codes: we sometimes issue a trial code that gives a longer free trial - enter it before you check out and it replaces the standard 14 days. Promotion codes work the same way for a discount, entered in the promotion-code field on the pricing page. A code applies on the terms stated with its offer.

14.3 Auto-renewal and plan changes

• Subscriptions renew automatically at the end of each billing period - monthly plans monthly, annual plans yearly - until you cancel.

• You can switch between monthly and annual at any time, right in the app - your card on file is reused, so there's nothing to re-enter.

• Moving to a higher-priced plan takes effect immediately and is prorated: you're credited for the part of the current period you've already paid for. We show you the exact amount due before you confirm.

• Moving to a lower-priced plan takes effect at the end of your current billing period - you keep the plan you've paid for until then, and nothing is charged at the time you switch. We'll show the date it changes, and you can call the change off any time before it happens.

• If we increase your plan's price, we'll give you at least 30 days' notice before it applies to you, and you can cancel before it takes effect.

14.4 Cancelling your subscription

• Cancel any time from your account's subscription settings - it takes two taps, right in the app, with one confirmation and no retention offers - or by emailing support@mydogrules.co.nz. No phone calls, no hoops, no guilt trips.

• Cancellation takes effect at the end of your current billing period. You keep Premium until then, and you won't be charged again.

• We don't provide pro-rata refunds for the unused part of a billing period when you cancel for a change of mind. (Tip: on the monthly plan you never have more than a month at stake.)

14.5 Failed payments and account deletion

• Failed payments: if a renewal payment fails, Stripe retries it automatically over the following days. If the retries don't succeed, your subscription lapses and Premium features switch off until payment is sorted. We don't charge failed-payment fees; your bank might, so it's worth updating your card promptly - you can do that from your account's subscription settings.

• Deleting your account: deleting your My Dog Rules account cancels any active subscription at the same time, so you will not be charged after your account is gone. Deletion doesn't refund the current period (the change-of-mind rule in section 14.4 applies).

15. Refunds

We will refund you - promptly and without fuss - in these situations:

• Billing errors: if we charge you the wrong amount, charge you twice, charge you after you've cancelled or deleted your account, or charge you after a trial you cancelled in time, we'll refund the error in full.

• CGA failures: as section 16 describes.

• Extended outages: if Premium features are substantially unavailable for a prolonged period due to a fault on our side, we'll refund or credit the affected portion of your subscription.

• Material adverse changes: if we materially reduce what Premium includes, or increase your price, and you cancel because of it, we'll refund the unused portion of any prepaid period.

• Discontinuation: if we discontinue Premium entirely, we'll refund the unused portion of any prepaid subscription.

15.1 How to request a refund

• Email support@mydogrules.co.nz with the email address on your account, the date and amount of the charge, and a short description of the issue.

• We'll acknowledge your request within 2 working days and aim to resolve it within 10 working days.

• Approved refunds go back to your original payment method via Stripe. Once processed, banks typically take 5–10 working days to show the credit.

15.2 Billing disputes and chargebacks

If you see a charge you don't recognise or don't agree with, please contact us before raising a chargeback with your bank - we can almost always resolve it faster, and a genuine error will be refunded in full without argument. If a chargeback is raised for a charge that was valid under these Terms, we may suspend the associated account while it's resolved. Nothing in this section limits your right to pursue a chargeback or any remedy available to you by law.

16. Consumer law - your protections come first

• Consumer Guarantees Act 1993 (CGA): if you acquire the Service for personal, domestic, or household use, our services come with guarantees that cannot be excluded, including that they will be performed with reasonable care and skill. Nothing in these Terms limits your rights under the CGA.

• Fair Trading Act 1986 (FTA): nothing in these Terms limits your rights, or our obligations, under the FTA, including in relation to misleading or deceptive conduct. We know we cannot contract out of the FTA with a consumer, and we don't try to.

• Business use: if you use the Service in trade (for example, in a commercial dog-walking business), you agree that the CGA does not apply and that this is fair and reasonable in the circumstances, as section 43(2) of the CGA permits.

For subscriptions in particular, the CGA guarantees that our services will be performed with reasonable care and skill, be fit for any particular purpose you told us about, and be provided within a reasonable time and, where no price is fixed, for a reasonable price. If we fail to meet a guarantee, you can require us to put it right within a reasonable time. If we can't or don't, or the failure is of a substantial character (for example, a prolonged outage that makes Premium effectively unusable), you can cancel and obtain a refund for the affected services, and you may have rights to compensation for reasonably foreseeable loss. These rights sit above everything else in these Terms and cannot be excluded, restricted, or modified for consumers - and we don't try to. The "no change-of-mind refunds" rule in section 14.4 never overrides a CGA remedy.

One honest note: the CGA guarantees how we perform our service - building and running My Dog Rules with reasonable care and skill. Because dog access rules are made and changed by councils, an individual rule being out of date is not automatically a breach of the service guarantee; what matters is whether we've operated the Service with reasonable care and skill overall. Section 4 explains why official signage always prevails.

These Terms add to, and do not replace, your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and any other applicable law. If anything in these Terms is inconsistent with those rights, your statutory rights win.

17. Our liability

Subject always to section 16 (which prevails over everything in this section):

• Information reliance: we are not liable for loss arising from reliance on rule information, map boundaries, safety signals, AI assistant answers, or third-party venue or listing details that prove inaccurate, incomplete, or out of date - check signage, verify locally, and see sections 4, 5, 7, and 11.

• User content and third parties: we are not liable for content contributed by users, for third-party websites we link to, for the acts or omissions of councils or venues, or for arrangements (including rewards) you enter into with other people.

• No indirect loss: to the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of data.

• Liability cap: to the maximum extent permitted by law, our total aggregate liability to you in connection with the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) NZ$100.

• What we never exclude: nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law, including under the CGA and FTA for consumers.

In plain English: If you're a consumer, your CGA and FTA rights are fully preserved. Beyond those, our liability is capped, and we're not responsible for losses caused by rule changes, third parties, user content, or decisions you make on the ground.

18. Indemnity

You agree to indemnify us against loss we suffer arising directly from your breach of these Terms (including the content warranties in section 9) or your unlawful use of the Service, except to the extent we caused or contributed to that loss. This clause does not apply to you if and to the extent it would be unenforceable against a consumer under New Zealand law.

19. Feedback

If you send us feedback, suggestions, or corrections (for example, "this beach is now off-leash in winter"), you grant us a perpetual, royalty-free, worldwide licence to use them to operate and improve the Service. We remain responsible for verifying rule information before publishing it, and we'll never present your tip as an official council statement.

20. Suspension, termination, and account deletion

• You can close your account at any time from your account settings. Closing your account cancels any active Premium subscription so you won't be charged again; section 14.5 explains the billing consequences, and the Privacy Statement explains what data is deleted and what is retained (in short: billing records for tax law, and public review contributions).

• We may investigate suspected breaches of these Terms and take proportionate action: a warning, content removal, rate-limiting, feature restriction, or suspension or termination of your account. Where practicable we'll warn you first and give you a chance to put things right.

• For serious breaches - unlawful content, security attacks, bulk data extraction, or commercial exploitation of our content - we may terminate immediately without notice and pursue any remedies available at law, including under the Copyright Act 1994. If we terminate your account for breach, no refund is payable, except to the extent the Consumer Guarantees Act 1993 requires otherwise.

• We may discontinue the Service or any feature. If we discontinue Premium entirely, we'll refund the unused portion of any prepaid subscription.

• Sections 9.1 (Your licence to us), 12 (Intellectual property and attribution), 19 (Feedback), and this section survive termination or deletion of your account.

21. Changes to these Terms

We may update these Terms from time to time as the Service evolves. For material changes we'll give you reasonable advance notice by email or in-app notice. Continued use after a change takes effect is acceptance of it. If you don't agree, you may cancel; if you've prepaid for Premium and a material change disadvantages you, we'll refund the unused portion.

22. Disputes, governing law, and general

• Governing law: New Zealand law applies, and the New Zealand courts (including, where applicable, the Disputes Tribunal) have jurisdiction. Please contact us before taking formal action - most issues can be sorted with a conversation.

• Severability: if any part of these Terms is unenforceable, the rest still applies.

• No waiver: if we don't enforce a right straight away, we haven't given it up.

• Assignment: you may not transfer your rights under these Terms. We may assign ours to a related company or a purchaser of the business, provided your rights are not reduced.

• Entire agreement: these Terms, together with the Privacy Statement, are the whole agreement between us about the Service.

• Notices: we'll send notices to your registered email address; you can reach us at the contact details below.

How to contact us

Questions, feedback, or a wagging complaint? We would genuinely like to hear from you.

• Company: Estate Wise Limited (Company No. 9374111), trading as My Dog Rules

• Email: support@mydogrules.co.nz

• Phone: +64 21 205 6078

• Address: 123 Grovenor Drive, Orewa, Auckland, New Zealand